Client Services Manager
About Us
Earthstorm Media is a full-service creative agency specialising in brand, marketing communications, and digital advertising. We help businesses grow through strategic campaigns, sales funnel optimisation, and ROI-driven solutions. We are now looking for a Client Services Manager to join our talented team.
Department
Sales team
Working type
Full-time
Location
Bournemouth
Earthstorm is seeking an experienced and strategic Client Services Manager to take ownership of client relationships, ensure exceptional service delivery, and drive business growth. This role requires a strong communicator with a proven ability to manage multiple clients, oversee internal resources, and identify opportunities to maximise revenue.
Your tasks will be:
- The Client Services Manager will be responsible for overseeing a diverse client portfolio, ensuring all work is delivered efficiently and to the highest standards. A key part of this role is leveraging both Earthstorm’s and the candidate’s professional network to identify and develop new business opportunities.
The skills we need you to have:
- Extensive experience in client services, account management, business development.
- Strong relationship management and networking skills with an established network.
- Proven ability to generate sales and revenue through existing and new relationships.
- Excellent communication, problem-solving, and strategic thinking skills.
- A data-driven approach, with experience in forecasting and performance analysis.
- Manage multiple client accounts and projects in a fast-paced environment .
- Manage and maintain strong relationships across a wide portfolio of clients.
- Ensure all client projects are handled efficiently and meet or exceed expectations.
- Leverage both Earthstorm’s and personal networks to generate new business.
- Forecast future activity and financial performance across all client accounts.
- Oversee internal resource allocation to meet deadlines and business objectives.
- Handle client feedback, working collaboratively to enhance service delivery.
- Define requirements, tasks, and resources necessary for project success.
- Identify and implement strategic initiatives to drive revenue growth.
- Ensure a smooth and professional onboarding process for new clients.
- Stay informed on industry trends, developments, and best practices.
- Conduct performance analysis and reporting to optimise client outcomes.
- Experience in managing client accounts through HubSpot.
Benefits of working with us
- Free on-site gym
- 25 days holiday + bank holidays
- Vitality healthcare
- Development incentives
- Company pension
- Career growth
- Work from home Fridays
